REMA took over the project management of the IT solution in order to address the projects problems, bring the project back on track, and improve the relationship with the end-user.

REMA undertook the following:

• An accelerated review of the current project’s status, identifying the key issues, and then putting in place short-term actions to help the project move forward.
• Redefined the scope of the project with the end-user, producing requirement definition documents and obtaining sign-off.
• Implemented regular project reporting and account management reviews to improve the credibility of the delivery team and the current relationship.
• Identified all issues, allocated ownership and priorities, and managed their resolution by actively chasing progress across a number of external organisations.
• Re-planned the project, obtained buy in, and ensured all dependencies were owned and managed.
• Addressed the problems within the end-user’s own project management processes, including their management of sub-contractors, lack of planning, and poor reporting processes.
• Implemented project reporting, change management, issue and risk management processes.
• Actively managed the project and its costs to ensure that budgets were controlled, dependencies were managed, and key milestones were achieved.
• Addressed issues with team morale.
• Implemented the system on time and budget.

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