The project was taken from initial concept through to implementation. This included the following activities:

• Requirements definition, taking the concept to a defined set of initial business requirements
• Building buy-in to the requirements with a number of stakeholders, including people both internal and external to the organisation.
• Design specification and the subsequent delivery of a working prototype that was implemented against a restricted customer and product base in order to prove the concept and enable further learning opportunities.
• Re-definition of the business requirements based upon the lessons from the prototype. This was also used to re-prioritise business requirements such that set of small, low-risk sub-projects were identified and defined.
• The design of a complete solution, based upon object-oriented design principles, and that integrated various platforms including Internet, mainframe, and client-server platforms.
• Project management of all the sub-projects, overseeing an internal development team, managing an external supplier, and taking the system through testing and implementation.

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