A short review of the business needs and state of readiness was conducted along with a review of the options open to the business, this included:

• Assessing the needs of each business unit and the benefits which might be accrued from investment in e-commerce (Cost/benefit comparison across a balanced scorecard);
• Developing a programme to move from the existing state to the desired state in a controlled manner whilst ensuring benefits and risk to business interruption were minimised
• Developed a plan for supplementing in-house skills and developing employees where appropriate
• Presenting findings to the Board to establish clear common view of benefits and buy-in.

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