Major manufacturer in competitive market place needed to establish Internet presence and improve cost-efficiencies of a large service engineering workforce. All this had to be achieved without interrupting day-to-day operations. The Supplier was faced with the challenge of:

• Need to integrate existing business systems and processes
• Current business must be maintained
• Limited in-house development capability and no record of successful delivery of major projects
• Competitors moving quickly to e-commerce environment
• No in-house e-commerce experience

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